Return policy

At Voxlina, we are committed to providing you with an exceptional shopping experience. We understand that sometimes a product may not meet your expectations, which is why we offer a clear and flexible return and exchange policy. Your satisfaction is our top priority, and we want you to shop with confidence.

1. Return & Exchange Eligibility

We accept returns and exchanges under the following conditions:

  • Items must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.

  • You must request a return or exchange within 30 days of receiving your order.

  • Final sale items, accessories, and gift cards cannot be returned or exchanged unless the product is defective.

  • If you received a damaged, defective, or incorrect item, we will provide free return shipping and offer a full refund or exchange based on your preference.

2. How to Return or Exchange an Item

We aim to make the return process as smooth as possible. Please follow these steps:

  1. Email us at info@voxlina.com within 30 days of delivery.

  2. Include your order number, the item(s) you wish to return or exchange, and the reason for your request.

  3. Our customer service team will respond promptly and guide you through the return process.

3. Refund Process

Once we receive and inspect your returned item, and confirm it meets the eligibility criteria, your refund will be processed within 1–3 business days.

  • Refunds will be issued to your original payment method.

  • Please note: Shipping fees are non-refundable unless the return is due to our error or a defective item.

  • Exchanges will be processed promptly once the returned item is received and approved.

4. Free Returns for Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of receiving it. We will offer free return shipping and ensure you receive a full refund or exchange.

5. Hassle-Free After-Sales Service

We’re here to support you even after your purchase:

  • If you're not satisfied for any reason, email us at info@voxlina.com and we’ll do our best to resolve the issue.

  • Our customer care team provides personalized support to ensure your concerns are addressed.

  • You'll be kept updated throughout the return or exchange process.

6. Transparent & Simple Return Process

We believe in keeping things clear:

  • You will receive step-by-step guidance for your return.

  • No hidden fees — all return details will be communicated clearly.

  • Our process is designed to be easy and convenient for you.

7. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Gift cards

  • Worn or damaged items

  • Final sale or clearance items

8. International Returns

We accept international returns that meet our return policy. Our support team will assist you with clear instructions for a smooth process.

9. Our Commitment to You

At Voxlina, we’re committed to providing a worry-free, honest, and caring shopping experience. Whether you're requesting a refund, exchange, or support, we will handle your case promptly and professionally.

Thank you for choosing Voxlina — your satisfaction is our style.